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Here’s Why People Trust Human Judgment Over Algorithms

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You’d think after years of using Google Maps we’d trust that it knows what it’s doing. Still, we think, “Maybe taking the backroads would be faster.”

That’s an example of what researchers call “algorithm aversion”: even when an algorithm consistently beats human judgment, people prefer to go with their gut. This can have very real costs, from getting stuck in traffic to missing a sales target to misdiagnosing a patient.

Algorithms make ...

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When to Tell Your Employees to Stay Home

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When I sat at my computer last week, trying to write out a policy explaining under what extreme circumstances we might need to close our office and how we would define our work schedule on days when people might not be able to get to the office, I thought back to a situation several years ago.  One of my sons was working at a consulting firm in Nairobi, Kenya.  He called ...

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When Using Social Media, Beware the Invisible Audience

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Social media has augmented our ability to communicate, but it has also made it easier to misunderstand and misread our audience — or to be misunderstood.

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You Don’t Have to Be the Boss to Change How Your Company Works

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Most workplaces face constant imperatives for change—from trivial-seeming matters such as installing new office printers to major ones such as implementing new policies to support diversity. The question of how to drive change, though, is perennially vexing.

Some things make it easier: If you are the boss, you can order change (although that doesn’t always work). If you have a broad coalition, you can create the perception of a flood of support. If ...

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When Multitasking Makes You Happy and When It Doesn’t

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Would you be happier if you spent an hour juggling emails, meetings, and data analysis, or if you spent that hour focused only on data analysis? Which would you enjoy more: a Saturday spent bouncing from running errands, to cooking an elaborate dinner, to playing with the kids, or a Saturday dedicated solely to playing with the kids? In short, how does variety among one’s activities influence happiness? Our research tackles this fundamental ...

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If Your Boss Tells You to Get a Coach, Don’t Panic

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How does it feel when you’re told that you need a coach, whether it’s your boss or someone else? For many managers it feels like a kick in the gut, a clear sign that you’re doing something wrong and your job might be in trouble. For others, who might be resistant to coaching in general, it raises questions about whether you really need the extra help.

Having worked with dozens of managers ...

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Why “Network More” Is Bad Advice for Women

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When well-meaning people give advice to young women about how to get ahead, networking is almost always at the top of the list. Make connections; get outside your comfort zone; don’t just build relationships, focus on your business. Find a mentorno, a sponsor! — and if your company doesn’t already have a women’s network, start one.

A new study suggests that perhaps this network-your-way-to-the-top advice is, for ...

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You Have to Be Fast to Be Seen as a Great Leader

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It’s obvious that business is moving faster and faster and that to keep up, leaders at all levels need to know how to pick up the pace.

That’s easy to say. But is it so? Is there a correlation between speed and perceived leadership effectiveness?

In a word, “yes.”

We recently analyzed 360 feedback evaluations on more than 50,000 leaders to assess the impact of speed on their colleagues’ impression of each executive’s overall ...

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How Singapore Became an Entrepreneurial Hub

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“You are crazy.”

That was the predominant sentiment I heard a little more than five years ago when I told U.S.-based venture capitalists about my plans to move my family out to Singapore to oversee Innosight’s nascent investment and incubation arm. Since I had never done venture investing before, I was trying to get advice from as many people as I could. The conversations all went pretty much the same.

“Why Singapore? You’ll never ...

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Wake-up Call: Why Workers Need More Sleep

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We all need more sleep — and increasingly, we aren’t getting it. The consequences go beyond dark circles: Productivity, creativity and workplace morale are suffering as a result.

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