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Cable Providers Win Even in an a La Carte World

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When HBO and CBS announced that they’re going to go over the top (OTT), offering their programming to internet users who don’t have cable subscriptions, the news was greeted in some quarters as the beginning of the end of cable TV. Thomas Hazlett, a George Mason University economist and author who has been studying the cable business for three decades, tends to scoff at such predictions. But the news has at least made him sit up and pay ...

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Snapchat and the Liability Conundrum

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The recent Snapchat leak sheds light on how tough it is to find someone to blame when apps, networks and servers are increasingly interconnected.

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The Value of Schmoozing in the Age of Social Media

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Recent Wharton research finds that the use of enterprise social media may improve firms’ bottom lines, but it also — surprisingly — may help workers avoid being laid off.

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The Sectors Where the Internet of Things Really Matters

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The Internet of Things is emerging as the third wave in the development of the internet. While the fixed internet that grew up in the 1990s connected 1 billion users via PCs, and the mobile internet of the 2000s connected 2 billion users via smartphones (on its way to 6 billion), the IoT is expected to connect 28 billion “things” to the internet by 2020, ranging from wearable devices such as smartwatches to automobiles, appliances, and industrial equipment. The ...

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Design a Workspace that Gives Extroverts Privacy, Too

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Some of the most unlikely people have confessed to being introverts lately. One recent acquaintance–while chatting amiably during a pre-event networking session– leaned over to quietly tell me that she is actually an introvert. She felt she had to learn more extroverted behaviors to succeed in her career. And she’s not the only one.

It seems like everyone is talking about where they are on the introversion spectrum these days, and for good reason. Since Susan Cain, author of Quiet: The ...

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Marketing Needs a Collaborative Approach to Win Over Customers

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Marketers today must take a highly collaborative approach internally to satisfy today’s empowered digital customers.

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When It Comes to Data, Skepticism Matters

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Managers should rarely take an important analysis at face value. They should almost always dig into the data and develop a deeper understanding of the hidden insights that lie within. Sometimes there are real gems awaiting discovery. Other times the data contain some truly snarky beasts, and failing to spot them soon enough presages real danger.

Consider a (hypothetical) company that is trying to drive traffic — especially mobile traffic — to its website. Once people arrive, it wants to keep them ...

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Successful Innovators Don’t Care About Innovating

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Successful innovators care about solving interesting and important problems — innovation is merely a byproduct. If this distinction seems like hair-splitting, it isn’t. The two focuses create vastly different realities.

Focusing on innovating — as a worthy goal unto itself — tends to be born from self-centered motives: We need to protect ourselves from competitive forces. We need to ensure we have a growth engine. We need to keep up with other companies. To do all these things, we need to ...

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Counterfeiting as a Form of Free Advertising

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In a study of a 1995 surge in counterfeiting in the Chinese shoe market, Yi Qian of the University of British Columbia found that the entry of fakes had the effect of increasing sales of high-end authentic shoes by 63%. The arrival of counterfeits on the market affirmed the value of the brands in consumers’ minds and in many cases introduced the brands to new customers. At the low end, however, counterfeits merely ate into the brands’ sales.

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Ignore Emotional Intelligence at Your Own Risk

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Call it Grant vs. Goleman. Two academic heavyweights face off on a topic that every student of leadership and HR cares — or at least hears — a lot about: emotional intelligence. Wharton professor Adam Grant kicks it off with a LinkedIn blog post, “Emotional Intelligence Is Overrated,” arguing that “it’s a mistake to base hiring or promotion decisions on it” and that “even in emotionally demanding work, when it comes to job performance, cognitive ability still proves more consequential than ...

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